How to manage Employee Grievances is just one aspect part HR Duo’s outsourced HR service, and it has been designed to give the Business Owner all the tools to deal with this important area.
Professional Employers see complaints as opportunities to take negative feedback from employees, manage them, and avoid any more disruption in the business. Or worse, legal proceedings.
If you fail to deal with them, complaints become Workplace Grievances. Smart employers take immediate action to manage complaints and grievance so they are resolved quickly and without great expense or disruption to the Business. Having a clear procedure in place to deal with these issues makes good business and HR sense.
Managers need to know exactly what to do when an employee makes a complaint, because it’s a chance to deal with an issue early and stop it escalating into something very expensive and harmful for the Business.
If dealt with properly, any employee grievance can be seen as a positive.
If dealt with properly, any employee grievance can be seen as a positive - and even lead to enhanced productivity.
Complaints can arise for many different reasons:
Changes in workplace practices
Bullying or harassment
Problems with other employees
Lack of management support
In simple terms, a grievance is an expression of someone’s unhappiness with a situation or event, while a complaint can be seen as a formal confirmation of that grievance, and one that must be formally addressed by the Employer.
We see a clear Employee Complaint procedure (or any good HR policy for that matter) in terms of having a valuable asset and insuring against its damage or loss.
The Workplace Relations Committee clearly outlines the principles of Grievance and Disciplinary Procedures https://www.workplacerelations.ie/en/what_you_should_know/codes_practice/cop3/
HR Duo provides all of the necessary information and instructions for the Small Business Owner or Manager, allowing them to focus on the business and their core skills, while having expert HR Services to hand and ‘on tap’.